Also sometimes reports are automatically closed if more than one person reported it - for example if I’m working on a report and resolve it, even if I send a PM to that one person whose report I was working on anyone else who had also reported the same thing gets automatically closed.
So, we’re not always aware which other reports might be out there, and having the system do something like automatically sending the same PM to everyone who reported the same thing might expose confidential information that was only meant for that one reporter.
@Dustcan
When I close something that appears to have been a misunderstanding, or is something along the lines of “We’re not deleting that because they’re talking about the cartoon character, not the person who posted the image”, I try to respond with a PM
Some of those “We didn’t delete the comment you reported because it doesn’t break any rules” PMs become week long arguments though 9_9 So if my mail box is already full of people arguing the point that the word “horse” is a racial slur and should be deleted where-ever it occurs on the site … I tend to not send too many additional courtesy PMs.
And, as I’m thinking about this, another thing contributing to this is that its not unusual for a decision to be the result of the team talking about something, so there really isn’t always “one person” who made the decision to close a report. A lot of times everyone who’s logged in talks about it and the result is more of a consensus. So the person closing the report might just be the messenger.
But, like Zeb said,
staff is just a click away